This Policy sets out:
The term ‘personal information’ in this Policy has the same meaning as that given to it in the Australian Privacy Act 1988 (Act). Generally, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your bank account information provided by you. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. Vocalizr does not consider any work performed, recorded and/or transmitted through the Vocalizr Website to be personal information.
We may collect the following types of personal information, including your:
We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:
We may also collect personal information from third parties including:
We will take commercially reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions. If you suspect any misuse or loss of, or unauthorised access to your personal information, please let us know immediately.
We may send you direct marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may at any time opt-out of receiving marketing communications from us by contacting us either by clicking the unsubscribe link, updating your registration preferences, or otherwise contacting us via the details below. We will then ensure that your name is removed from the relevant mailing list. We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you. If you receive communications from us that you believe have been sent to you other than in accordance with this Policy, or in breach of any law, please contact us.
We may disclose your personal information to:
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer service. Your personal information will not be shared, sold, rented or disclosed other than as described in this Policy. We collect, hold, use and disclose your personal information for the following purposes:
If you do not provide us with the personal information described in this Policy, the following may happen:
You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
We may disclose personal information to our related bodies corporate and external service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. We may disclose your personal information to entities located outside of Australia, including our data hosting and Cloud-based IT service providers.
The Website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We may change this Policy from time to time. Any updated versions of this Policy will be posted on the Website. This Policy was last updated in March 2016.
If you believe your privacy has been breached by us and/or have any questions or concerns about our Policy, please contact us using the contact information below and provide details of your complaint so that we can investigate it. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. If a breach is found, we will escalate the matter to senior management so that the process can be rectified to prevent any further breaches. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations in a fair and reasonable manner and as quickly as possible. All complaints are treated confidentially.
You have the right to obtain access to any personal information that Vocalizr holds about you and to advise Vocalizr of any inaccuracy. If you have any questions about this Policy, the practices of Vocalizr, dealings with Vocalizr or you want access to your personal information held by us, please contact us via the Contact Us page.